Milo and Friends Privacy Policy

Effective Date: February 25, 2026

This Service is operated by MILO BOT (“we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Milo and Friends applications, websites, and related services (collectively, the “Service”).

By using the Service, you acknowledge this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you provide directly, including account information such as email address and password, third-party login data and account identifiers from providers such as Apple or Google, profile information such as display name, avatar, and optional profile settings, and content you submit through the Service, including chat messages, prompts, uploaded images, feedback, and creation-related content.

1.2 Information Collected Automatically

We may collect technical and usage information automatically, including device identifiers and app-related identifiers (for example device ID), app version, platform, and connection information, logs, diagnostics, and security-related metadata, and usage events related to account access, feature interactions, and service performance.

1.3 Subscription and Purchase Verification Data

For subscription verification and entitlement management, we may collect product identifiers and platform information, receipt or purchase token data, transaction references, verification status, expiration timestamps, and restore and transfer related metadata.

Billing and payment processing are handled by Apple App Store and Google Play. We do not process full payment card numbers directly.

2. How We Use Information

We use information to provide, operate, and maintain the Service, create and manage accounts and authenticate users, provide AI chat, creation, and related service functions, verify and manage subscription entitlements, support restore and transfer of eligible subscription benefits, provide customer support and respond to user requests, detect, prevent, and investigate fraud, abuse, and security incidents, monitor performance, debug issues, and improve Service quality, and comply with legal obligations and enforce applicable terms.

3. How We Share Information

We may share information with service providers that support hosting, infrastructure, analytics, storage, support, and security, authentication and identity providers including Apple and Google, app store and payment ecosystem partners including Apple App Store and Google Play for subscription operations, legal or regulatory authorities where required by applicable law, legal process, or to protect rights and safety, and counterparties in a merger, financing, acquisition, reorganization, or asset transfer, subject to appropriate protections.

We do not sell personal information.

4. Data Retention

We retain information for as long as needed to provide the Service, maintain account and subscription records, resolve disputes, enforce terms, and satisfy legal, accounting, or security requirements.

Retention periods may vary depending on the type of information and operational or legal needs.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

6. Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, or export of certain personal information, and to object to certain processing.

You may also update certain account and profile information within the Service. To submit privacy-related requests, contact us using the email below.

7. International Transfers

Your information may be processed and stored in countries or regions different from where you are located. We will apply appropriate safeguards as required by applicable law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated effective date. Continued use of the Service after the updated policy becomes effective means you accept the revised policy.

9. Contact

If you have privacy questions or requests, contact us at:

dream.soloworkshop@gmail.com